customer experience management

May 03, 2012
Analytics tools become essential to winning carriers’ business

April 26, 2012
Billing and OSS Europe
The updated solution enables sophisticated customer experience analysis across all mobile channels

April 24, 2012
Sherie Ng from NICE claims a cohesive view of customer interactions across all channels defines today's customer experience

April 20, 2012
LogMeIn's Andy Farquharson explains how customer's expectations are changing and the challenge operators face in changing how they interact with them

March 29, 2012
IBM
Why creating loyalty is so difficult?

March 29, 2012
Billing and OSS Europe
CEA will enable operators to make informed decisions on network investment, marketing campaigns and customer retention strategies

March 24, 2012
Metrics, tips, and tools for utilizing customer feedback

March 02, 2012
telecomseurope.net
Chief executives must take control of integrated approach

February 27, 2012
Ovum gives its forecasts for the week ahead

February 27, 2012
EU cellcos combat free mobile messaging; M2M hits mainstream